Cancellations, Returns and Damages Policy

Cancellations

We accept cancellations in the first 24 hours from when you place your order. After 24 hours, your order will be moving through production and you will need to contact us to request a cancellation. Based on where your order is in production, cancellation may or may not be possible.

Returns

We offer a 30-day return policy*. You have 30 days from the date you receive your item to request a return.

To be eligible, the item must be returned in the same new condition as when you received it.

· A 20% restocking fee applies to all returned items.

· Buyer is responsible for return shipping costs.

· Original shipping fees are non-refundable.

To start a return, please contact us at contact@cardframeshop.com. If your return is approved, we’ll send detailed instructions on how and where to send your package.
Do not send items back without prior authorization — unauthorized returns will not be accepted.
* Custom or personalized products (e.g., Custom Layouts and Special Orders) are not eligible for return.

For any questions, feel free to reach out to us at contact@cardframeshop.com.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can file a claim with the shipper where necessary. Please retain all packaging and items shipped to you until your claim is finalized, as you may be asked to provide them for inspection to the shipper.

In order to evaluate the issue and process any necessary shipping claims, we require specific photographs of the damage and packaging.

📸 Please include the following photos when reporting damage:

1. Outer shipping box – whole box and close-up of any damage to the box.

2. Shipping label (not packing slip) – ensure it’s clearly visible and readable, especially the tracking #.

3. Inner packaging – how the item was packed inside the box (including any protective material).

4. Damaged item(s) – clear close-ups of the damage, and shots showing the full item(s) that was damaged.

5. Group shot – a photo showing all items received in one frame (even if only one is damaged).

6. Any damaged components – detailed photos if only part of the item is affected.

7. Any other Images that might help – the more details and images provided, the better the chances of a shipping claim being accepted.

✅ Tips for effective photos:

· Take photos in good lighting

· Ensure images are in focus and not cropped too tightly

· Include multiple angles if necessary

These images are required for filing claims with shipping carriers and for determining which parts need to be replaced. Failure to follow this process may result in a denial of your claim.

Replacement components will be provided at no cost if the damage is verified to have occurred during shipping or handling prior to delivery.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

· Custom or personalized products (e.g., Custom Layouts and Special Orders)

· Gift cards

If you're unsure whether your item qualifies, please contact us before initiating a return.

Refunds

Once we receive and inspect your return, we’ll notify you within 7 days whether your refund has been approved.

If approved:

· The refund will be issued to your original payment method

· Please allow time for your bank or credit card company to process and post the refund