Shipping policy

Shipment method is selected at checkout.

See our current production times and an estimated transit time map here. 

If a economy method is chosen, your order will ship via UPS Ground or USPS of our choice.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can file a claim with the shipper where necessary. Please retain all packaging and items shipped to you until your claim is finalized, as you may be asked to provide them for inspection to the shipper.

In order to evaluate the issue and process any necessary shipping claims, we require specific photographs of the damage and packaging.

📸 Please include the following photos when reporting damage:

1.      Outer shipping box – whole box and close-up of any damage to the box.

2.      Shipping label (not packing slip) – ensure it’s clearly visible and readable, especially the tracking #.

3.      Inner packaging – how the item was packed inside the box (including any protective material).

4.      Damaged item(s) – clear close-ups of the damage, and shots showing the full item(s) that was damaged.

5.      Group shot – a photo showing all items received in one frame (even if only one is damaged).

6.      Any damaged components – detailed photos if only part of the item is affected.

7.      Any other Images that might help – the more details and images provided, the better the chances of a shipping claim being accepted.

✅ Tips for effective photos:

·         Take photos in good lighting

·         Ensure images are in focus and not cropped too tightly

·         Include multiple angles if necessary

These images are required for filing claims with shipping carriers and for determining which parts need to be replaced. Failure to follow this process may result in a denial of your claim.

Replacement components will be provided at no cost if the damage is verified to have occurred during shipping or handling prior to delivery.